Refund of Deposit
We are planning our wedding and my wife signed up for a wedding package at a Bridal Fair having been impressed with the gowns they offered. She paid an RM1,500 deposit (30%) for the RM4,500 package. However, during the selection of gowns, she was told that the one she liked was not included in the package and that she had to pay more. Furious, she decided not to use the bridal house and demanded for a cancellation and refund of deposit. The shop told us that it is not possible and that the only option is to change the package. Is this legal?
Yes it is legal. However, you can bring your case higher if the shop had in any way misrepresented their products that led your wife to believe that she would be able to use the gowns shown during the fair. This is a common issue with bridal houses where couples are somewhat ‘cheated’ into a package and then they have to pay more. You should inform the bridal house that you intend to sue and they might want to come to an agreement with you.
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