I recently signed up (from telemarketers) a health screening package which came with gym and hotel facilities. In the document, it was stated that the gym facilities would be available until 12pm. When I went to the premises at 8pm, I was told that the t gym was closed and that I would need to pay RM30 per hour to use it. Furious, I called the agency to cancel my membership where I was then told that it cannot be done and this is not included under the Consumers Protection Act.
This type of situations can sometimes be quite tricky. Based on the law, it might be true that you cannot cancel the membership which means that it is not possible to bring it into the Consumers’ Tribunal. However, nothing can stop you from suing the company for loss and damages based on wrong information with the Magistrate’s Court. You can file your case for misinterpretation of information and breach of contract where they failed to provide that which were stated.
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